Return and refund policy
30-Day Return Policy
At Iconic Reflection Spot, your satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order. To qualify for a return, your item must meet the conditions below.
Eligibility for Returns
To be eligible for a return:
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Items must be unused, undamaged, and in original packaging.
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You must provide a valid proof of purchase (order number, invoice, or receipt).
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Returns are not accepted for:
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Items damaged due to misuse or improper handling
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Final-sale or clearance items
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Products that have been installed, altered, or tampered with
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Opened electronic components that cannot be resold due to safety or quality standards
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Refund Process
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After your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be issued to your original payment method within 5–10 business days.
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Original shipping fees are non-refundable. If your order included free shipping, the actual shipping cost may be deducted from your refund.
Exchanges
We offer exchanges for items that arrive defective, incorrect, or damaged. Please contact us before returning the product so we can arrange the correct replacement.
Return Shipping
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Customers are responsible for paying return shipping costs unless the item arrived defective or incorrect.
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We strongly recommend using a trackable shipping service to ensure your item reaches us safely.
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Iconic Reflection Spot LLC is not responsible for items lost or damaged in transit during a return.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include:
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Order number
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Photos of the item and packaging
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Description of the issue
We will arrange a replacement or refund at no additional cost to you.
How to Start a Return
To initiate a return, email us at support@croprocket.online with your order details and reason for return.
Once approved, return your item to:
Iconic Reflection Spot LLC
1309 Coffeen Ave, Suite 1200
Sheridan, WY 82801
United States
Contact Us
For questions about returns, refunds, or product issues, please contact us:
📞 +1-236-613-3581
✉️ support@croprocket.online
🌐 www.croprocket.online