Shipping policy

Order Processing Time

  • Orders are processed within 1–3 business days (excluding weekends and holidays).

  • Orders placed during high-volume periods may require additional processing time.

  • You will receive an order confirmation email after purchase and a shipping confirmation email once your order has shipped.

Shipping Rates & Delivery Estimates

Shipping charges and delivery times are calculated at checkout based on your location and selected shipping method.

Estimated delivery timelines:

  • Standard U.S. Shipping: 3–7 business days

  • Expedited U.S. Shipping: 2–3 business days

  • International Shipping: 7–21 business days (depending on destination and customs clearance)

Delivery times are estimates and not guaranteed, as delays may occur due to carriers or customs.

Shipment Tracking

  • Once your order ships, you will receive a tracking number via email.

  • Tracking updates may take 24–48 hours to appear.

International Shipping

We ship to select international locations.
Please be aware:

  • Import duties, taxes, and customs fees are not included in the purchase price.

  • Customers are responsible for all additional charges imposed by their country’s customs office.

  • Customs delays may impact delivery times.

Damaged, Lost, or Delayed Shipments

If your order arrives damaged, defective, or incomplete:

  • Contact us within 7 days of delivery at support@croprocket.online.

  • Provide your order number, photos, and a description of the issue.

If tracking shows that an item is lost or stuck in transit, we will assist in filing a claim with the courier.

Iconic Reflection Spot LLC is not responsible for:

  • Delays caused by carriers or customs

  • Lost or stolen packages after delivery confirmation

Incorrect or Incomplete Address

Customers are responsible for providing a correct and complete shipping address.

  • We are not liable for misdelivery due to wrong address entry.

  • If an order is returned due to address issues, the customer may be charged reshipping fees.

Returns Due to Failed Delivery

Undeliverable packages returned to us may be subject to:

  • Reshipping fees (if customer requests reshipment)

  • Refunds minus shipping costs (if customer cancels the order)

Contact Us

If you have questions about shipping or need assistance, contact us:

Iconic Reflection Spot LLC
1309 Coffeen Ave, Suite 1200
Sheridan, WY 82801, United States
📞 +1-236-613-3581
✉️ support@croprocket.online
🌐 www.croprocket.online